Customer experiences
Trustpilot company reviews — independent customer feedback
3.9 / 5
From 473 reviews · Checked October 10, 2026 (5:52 a.m. ET)
This is a dated company-level snapshot, not a live score or rating of a particular plan. Counts and scores change; follow the link for current figures.
Read customer reviews on TrustpilotWhat some customers appreciate
Some customers praise patient customer-service representatives, helpful enrollment assistance and access to reports.
Common concerns
Others allege cancellation difficulties, charges after attempted cancellation, enrollment confusion or trouble accessing an account.
Read original customer experiences
- Positive: A reviewer said a customer-service representative helped resolve an issue; the specific membership benefit was not identified. Original review
- Mixed: A customer questioned the ability to cancel online; the provider said online cancellation is only available for certain accounts. Original review
- Critical: A reviewer alleged persistent cancellation and billing problems. The final outcome was not independently confirmed. Original review
These are individual accounts, not independently verified outcomes or representative statistics. Credit changes depend on the full credit profile; no results are guaranteed. Trustpilot does not sponsor or endorse this All In One Credit comparison.
Quick Facts
- Account type
- Identity theft protection + credit monitoring
- Starting price
- From approximately $8.49/month equivalent on current annual Basic offer
- Available plans
- Secure Basic, Secure Plus, Secure Pro, Secure Max
- Secure Basic
- 1-bureau credit monitoring
- Secure Plus
- 1-bureau credit monitoring; annual 3-bureau credit reports and scores
- Secure Pro
- 3-bureau credit monitoring; bi-annual 3-bureau credit reports and scores
- Secure Max
- 3-bureau credit monitoring; monthly 3-bureau credit reports and scores
- Identity theft insurance
- Up to $1 million on qualifying plans, subject to terms
- Family protection
- Up to $25,000 family identity-theft insurance on Secure Max where offered
- Dark web monitoring
- Available on qualifying plans
- Identity restoration
- U.S.-based restoration service
- SSN alerts
- Available on qualifying plans
- VPN / antivirus
- Optional depending on selected plan
- Contract
- Subscription-based membership
- Billing term
- Billing term depends on selected monthly or annual plan
Plans & pricing
Compare this provider's plans side by side. Verified 2026-10-10 (public retail display; checkout terms not tested); confirm current terms with the provider before enrolling.
Reports to bureaus
N/A for monitoring membership
Paying a monitoring subscription does not create a credit-builder tradeline. Optional rent/utility reporting is a separate, conditional service with unverified enrollment fees and coverage.
Reports & scores from bureaus
Basic/Plus: 1 monitored bureau; Pro/Max: 3 monitored bureaus
A 3-bureau report/score snapshot is different from continuous 3-bureau monitoring. Plus lists yearly snapshots, Pro every 6 months, and Max monthly; Basic's report entitlement needs offer-specific confirmation.
Secure Basic
$8.49/mo
Or $86.61/year billed upfront
Upfront: No enrollment fee listed; confirm checkout
12 monthly payments: $101.88 at unchanged price
- Credit monitoring at 1 bureau
- Identity protection and restoration-related assistance
- Standard subscription, not a credit-building loan
- Does not continuously monitor all 3 bureaus
- 3-bureau report/score allowance for Basic is unclear across official pages
- No assured credit-score increase or free retail trial
Add-ons
Optional VPN + antivirus: $10.49/mo or $106.99/year total for Basic + software; activation required
Best fit: Lower-cost identity and single-bureau monitoring, when a broader credit monitoring package isn't needed.
Secure Plus
$11.49/mo
Or $117.19/year billed upfront
Upfront: No enrollment fee listed; confirm checkout
12 monthly payments: $137.88 at unchanged price
- Credit monitoring at 1 bureau
- Annual 3-bureau credit reports and scores
- Application alerts and identity protection features
- Annual 3-bureau report snapshots are NOT continuous 3-bureau monitoring
- Identity/insurance benefits depend on offer terms
Add-ons
Optional VPN + antivirus: $13.49/mo or $137.59/year total for Plus + software; activation required
Best fit: Customers who mainly need one-bureau alerts but value a yearly look across three bureaus.
Secure Pro
$21.49/mo
Or $219.19/year billed upfront
Upfront: No enrollment fee listed; confirm checkout
12 monthly payments: $257.88 at unchanged price
- Continuous monitoring at 3 bureaus
- 3-bureau reports and scores every 6 months
- Enhanced application/account and other identity alerts
- Full 3-bureau reports are only twice yearly, not monthly
- Verify any optional software or added benefits at checkout
Add-ons
Optional VPN + antivirus: $23.49/mo or $239.00/year total for Pro + software; activation required
Best fit: People who want 3-bureau alerts but do not need a new full 3-bureau report every month.
Secure Max
$31.49/mo
Or $321.21/year billed upfront
Upfront: No enrollment fee listed; confirm checkout
12 monthly payments: $377.88 at unchanged price
- Continuous monitoring at 3 bureaus
- Monthly 3-bureau credit reports and scores
- Score tracker/simulator, family and delegated restoration tools where eligible
- Most expensive core plan
- Score simulations are not lender credit decisions
- Family coverage/insurance requires actual policy confirmation
Add-ons
Optional VPN + antivirus: $34.99/mo or $351.80/year total for Max + software; activation required
Best fit: Customers who actually need monthly consolidated 3-bureau reports and any applicable family/restoration features.
You'll choose your exact plan on the provider's site.
The existing AIOC Get Started affiliate link targets an IdentityIQ Secure Max offer. Its $1 7-day trial rolls into Secure Max at $31.49/month unless you cancel before the 7 days are up. It is not a guarantee that other plans, quoted retail prices, annual discounts, or optional add-ons are available at that checkout. Review the actual renewal and cancellation terms.
Eligibility
- Identity verification required; access varies by credit-file match
- No tradeline furnished by basic monitoring membership
- Some cancellation requests require calling 877-875-4347
- Main retail and affiliate checkout offers may differ
What to know before choosing IdentityIQ
These details distinguish what the standard monitoring subscription buys from optional credit reporting and protection offers.
Also from IdentityIQ
MyScoreIQ
MyScoreIQ comes from the same company as IdentityIQ. Its marketing centers on FICO® Scores and reports from the three bureaus; confirm which scores, bureaus and plan you're getting before signing up.
Monitoring is not credit building
Basic and Plus monitor one credit bureau; Pro and Max monitor three. Monitoring alerts track information already on credit reports. The ordinary subscription does not furnish new payment history or pay down balances.
Optional rent and bill reporting
IdentityIQ separately advertises qualifying rent and utility payment reporting. Tier inclusion, pricing, bureau coverage and reporting deadlines need verification before signing up. Do not assume it is included with every membership or that it automatically improves your credit score.
Check billing and cancellation
Annual plans are billed upfront, not as twelve installments. A separate discount page and affiliate offers may show different terms. Cancellation is by phone at 877-875-4347 or through the dashboard where available. Deleting the app alone does not cancel a subscription.
Prices are dated public offers, not individualized quotes. Identity-theft insurance, reimbursements, software, special financial tools and family support have plan-specific limits and eligibility requirements.
Overview
IdentityIQ combines identity theft protection with credit monitoring. Plans range from 1-bureau monitoring (Secure Basic/Plus) to 3-bureau monitoring (Secure Pro/Max), with monthly 3-bureau reports and scores on Secure Max.
Who It May Be Best For
People who want bundled identity theft protection and credit monitoring.
Who May Want Another Option
People who want all-in-one device security plus identity protection may prefer Aura.
How It Works
IdentityIQ combines identity theft protection with credit monitoring. Plans range from 1-bureau monitoring (Secure Basic/Plus) to 3-bureau monitoring (Secure Pro/Max), with monthly 3-bureau credit reports and scores on Secure Max. Features include dark web monitoring, SSN alerts, identity restoration, and stolen-funds reimbursement subject to policy terms.
Pricing and Fees
Starting under $9/month. Plans: Secure Basic, Secure Plus, Secure Pro, Secure Max. Bureau coverage varies by plan.
Credit Bureau Reporting
Not a tradeline. Monitoring ranges from 1-bureau to 3-bureau depending on plan.
Eligibility
Consumer monitoring service; no credit application.
Important Limitations
3-bureau monitoring and monthly 3-bureau reports require higher-tier plans.
Alternatives
If device security and an integrated identity-protection package matter most, compare the current Aura plans. If you mainly want free TransUnion-based credit monitoring, compare WalletHub Basic. Check the actual features and fees before enrolling.
Final Summary
IdentityIQ bundles identity theft protection with credit monitoring, with 3-bureau coverage on Secure Pro and Max.
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